Step 1: To access the support, look for the floating option on the ‘right side’ of the page.
Step 2: Click open options within.
Step 3: In the options click “Support”
![](https://datalligence.ai/wp-content/uploads/2024/05/Support-Tickets-1024x487.webp)
![](https://datalligence.ai/wp-content/uploads/2024/05/Support-Tickets-2-1024x487.webp)
Step 3: For any technical or functional inquiries, kindly submit a support ticket. Functional ticket inquiries typically have a 24-hour SLA for resolution, while technical issues raised through tickets will be addressed within 12 hours. And click “Send” button.
![](https://datalligence.ai/wp-content/uploads/2024/05/Support-Tickets-3-1024x487.webp)
Note: These SLAs apply exclusively to existing modules and features. The timeline for addressing improvements and implementing new features will be determined through discussion and agreement.